Refund policy

At Dream Polly, we are committed to providing a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return within 14 days of delivery.

To be eligible, items must meet the following conditions:

  • Items must be unworn, unused, and in original condition
  • Items must be free from perfume, deodorant, makeup, or any stains

We reserve the right to refuse returns that do not meet these standards.

⚠️ Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as Final Sale / Sale items
  • Intimates, bodysuits, swimwear, underwear
  • Accessories (including earrings, hats, hair accessories) for hygiene reasons

2. Return Process

To initiate a return:

  1. Contact us at hello@dreampolly.com within 14 days of delivery
  2. Provide your order number and reason for return
  3. Wait for approval before sending the item back

👉 Once approved, we will provide the correct return instructions.

❗ Returns sent without prior approval will not be accepted
❗ The address listed on our website is not a return address

3. Refunds

  • Refunds are issued after inspection and approval
  • Approved refunds will be returned to the original payment method
  • Please allow 3–7 business days for the refund to appear

We reserve the right to issue partial refunds if items are not returned in original condition.

4. Return Shipping

  • Customers are responsible for return shipping costs
  • Original shipping fees are non-refundable
  • We recommend using a trackable shipping method

Dream Polly is not responsible for lost return packages.

5. Order Issues

If there is any issue with your order, please contact us at:

📧 hello@dreampolly.com

⚠️ Please contact us before opening a chargeback or dispute. We will do our best to resolve the issue quickly.

6. Fraud Prevention

  • High-risk orders may be canceled
  • Suspicious transactions may be declined
  • Abuse of the return policy may result in account restriction

7. Contact Us

📧 hello@dreampolly.com
⏰ Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

✨ Thank you for shopping with Dream Polly