Shipping policy

At Dream Polly, we are dedicated to providing a smooth and reliable delivery experience. Please review the information below before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days (Monday – Friday)
Orders are not processed on weekends or public holidays
During peak periods, processing times may be slightly extended

2. Shipping Time

Estimated delivery times:

United States: 5–10 business days
International: 7–15 business days

Please note that these are estimated timeframes and may vary due to external factors.

3. Shipping Rates

🚚 Free Shipping

Available on orders over $60 USD

📦 Standard Shipping

Orders between $0.00 – $59.99 USD
Flat rate: $10.00 USD

⚡ Expedited Shipping

Flat rate: $20.00 USD

4. Order Tracking

Once your order is shipped, a tracking number will be sent via email
Tracking updates may take 1–3 business days to appear

5. Shipping Delays

While we aim to deliver your order on time, delays may occur due to:

Shipping carriers
Customs clearance
Weather conditions
High order volume

Dream Polly is not responsible for delays caused by factors beyond our control.

6. Incorrect Shipping Information

Please ensure your shipping details are correct at checkout.

We are not responsible for orders delivered to incorrect addresses
Additional shipping charges may apply for reshipment

7. Lost or Stolen Packages

Once a package is marked as delivered, Dream Polly is not responsible for lost or stolen items
Customers are advised to contact the shipping carrier directly
We will assist where possible to help resolve the issue

8. Contact Us

If you have any questions regarding your order:

📧 hello@dreampolly.com
⏰ Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

✨ Thank you for shopping with Dream Polly